Privacy Policy

Kutwise (“Kutwise,” “we,” “us”) is a barbershop operations product operated by Melanated in Tech. This Privacy Policy explains how we handle information when you use Kutwise’s website and app (including https://fade-flow-ai.vercel.app).

• Shop customers who book or join a walk-in queue
• Shop owners, managers, and staff with Kutwise accounts
• Visitors to marketing or directory pages

Shops that use Kutwise also decide how they treat their own customers under their shop policies. Kutwise stores the data needed to run the product for that shop.

When a customer books or is added as a walk-in (live today)

• Name
• Phone number
• Optional email
• Appointment details (service, barber or first available, date/time, location, status)
• Guest management link / confirmation details (opaque token; treated like a private receipt)

When an owner or staff member creates an account (live today)

• Account email and authentication data (via Supabase Auth)
• Profile and role information needed to run the shop (owner, staff, platform admin as applicable)
• Shop setup data: locations, services, staff, hours / availability, branding, customers, appointment history

In-shop payment recording (live today)

• Manual cash or card-terminal payment notes, tip amounts if entered, and printable receipt data
• Kutwise does not charge the customer’s card for a haircut through Kutwise today

Software subscription billing (Stripe — when enabled)

If a shop pays for Kutwise software through Stripe, Stripe processes subscription payment details under Stripe’s terms and privacy policy. We receive subscription / entitlement status needed to run the account. Founding pilots may be comped without checkout.

Technical data

• Standard device and log data needed to operate and secure the service (for example, IP address, browser type, approximate timestamps)
• Cookieless page-view counts and performance measurements from Vercel Web Analytics and Speed Insights. These are not advertising cookies, and Kutwise does not sell this data.

The site serves its own fonts. It does not load fonts from Google. Shop logos, when a shop uploads one, are loaded from the shop’s file host.

Call these out so customers and shops are not misled:

• Automated SMS (reminders, queue texts, marketing texts) — not connected
• Automated email notifications (booking confirmations, reminders) — sending domain / templates not connected; customers should save the confirmation page / management link
• AI phone receptionist — demo / simulation only; not a live phone agent for shop #1
• Online card deposits for haircuts — not charged in the live booking flow; any deposit is due at the shop if the shop asks for one

If we turn any of these on later, we will update this policy before relying on them.

• Run bookings, walk-ins, staff day lists, and shop records
• Let customers cancel or reschedule when policy allows (signed-in account or guest management link)
• Show owners and staff the operational data they need
• Authenticate users and keep tenant data separated
• Process Kutwise software subscriptions through Stripe when used
• Maintain security, prevent abuse, and comply with law
• Improve the product using aggregate or de-identified signals where practical

We do not sell personal information.

We share information only as needed to operate Kutwise, including:

• The shop you booked with — owners and authorized staff see customer and appointment data for their shop
• Service providers that host or process data for us (for example, Supabase for database/auth; Vercel for application hosting; Stripe for software subscriptions when used). Lovable may still be used as a development/editor tool and is not the primary customer-facing host after the Vercel cutover.
• Legal or safety requirements when we believe disclosure is required

Platform administrators at Melanated in Tech may access tenant-level operational data to support the platform. Customer-level browsing is limited to operational need (support, security, legal, or similar), not casual review.

A guest confirmation / manage link is a private capability. Anyone with the link can manage that appointment within policy. Do not forward it. Treat it like a receipt.

We keep information while the shop account is active and as needed for bookings, records, disputes, security, and legal obligations. Shops may ask us about export or deletion of their tenant data; customers should start with the shop they booked, and may also contact Melanated in Tech.

We use industry-standard safeguards appropriate to a hosted web app (including access controls and tenant separation). No method of transmission or storage is 100% secure.

Kutwise is not directed at children under 13. Do not use the service to submit a child’s personal information.

• Shop customers: update or cancel through the confirmation / account tools when available, or contact the shop
• Account holders: update profile details in Kutwise; contact us to close an account
• Marketing: Kutwise does not run automated marketing SMS/email for shops today

We may update this policy. The “Last updated” date will change. Material changes for live features will be posted on this page before we rely on them.

Melanated in Tech — Sebring, Florida

https://melanatedintech.com

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