Terms of Service

By using Kutwise (the “Service”), you agree to these Terms. If you use Kutwise for a shop, you also agree that you are authorized to bind that shop. If you do not agree, do not use the Service.

Kutwise is a digital front-desk / operations tool for barbershops, operated by Melanated in Tech. It helps shops manage online bookings, walk-in queues, staff day status, customer records, and an in-shop payment / receipt ledger. The primary customer site is https://fade-flow-ai.vercel.app. Lovable may still be used as a development/editor tool and is not the primary customer-facing host.

Live for a concierge pilot (when the shop is set up):

• Online booking link (`/book/<shop-slug>` or `/s/<shop-slug>`)
• Walk-in queue with wait estimates
• Staff appointment status changes
• Customer records
• In-shop cash / card-terminal recording and printable receipts
• Guest cancel / reschedule via confirmation link (subject to shop rules)
• Owner / staff accounts (Supabase Auth)
• Optional Kutwise software subscription checkout via Stripe when enabled (founding shops may be comped)

Not live — do not expect these today:

• Automated SMS
• Automated email confirmations or reminders
• AI receptionist / live AI phone answering
• Online card deposits or card charges for haircuts through Kutwise
• Tip-split payroll or booth-rent ledgers as full products

Demo screens (for example `/owner`, `/barber`, `/admin`, `/demo`) may show simulated features. They are not the shop’s live operating system.

You must provide accurate account information and keep credentials confidential. Shop owners are responsible for who they invite as staff and for data entered into their tenant. Platform admin tools are for Melanated in Tech only.

The shop is responsible for:

• Accurate services, prices, hours, and policies shown to customers
• Honoring (or declining) appointments under their own business practices
• Collecting any deposit at the shop if they require one
• Complying with applicable laws (including consumer, privacy, and communications laws)
• How they use customer phone numbers and emails — Kutwise does not send automated texts or booking emails today

Booking requests are subject to availability checks and the shop’s cancellation / reschedule window (configured by the shop; default cutoff may be on the order of several hours before the appointment). A confirmation page or management link may be the only record you receive — save it, because automated email/SMS may not be sent.

Haircut payments happen between you and the shop (cash or the shop’s terminal). Kutwise’s ledger records what staff enter; it is not a payment processor for chair services.

If you subscribe to Kutwise software through Stripe, Stripe’s checkout terms apply to that payment. Plan prices and founding-customer pricing are set by Melanated in Tech / Antonio and may change. Comp or pilot arrangements may replace checkout.

Do not misuse the Service (for example: attempt to access another shop’s data, probe security, spam, scrape personal data, or use Kutwise for unlawful activity). We may suspend accounts that create risk to customers, shops, or the platform.

Kutwise, its software, and branding are owned by Melanated in Tech or its licensors. “Powered by Melanated in Tech” credit remains on the product. You keep ownership of your shop’s content (logo, service menu, customer data you enter), subject to these Terms and the Privacy Policy.

THE SERVICE IS PROVIDED “AS IS” FOR AN EARLY / CONCIERGE PILOT. We do not guarantee uninterrupted uptime, that every marketing claim on demo pages reflects live features, or any particular business result (revenue, no-show rate, or chair utilization).

To the fullest extent allowed by law, Melanated in Tech is not liable for indirect, incidental, special, consequential, or lost-profit damages, or for disputes between a shop and its customers about services, pricing, deposits collected at the shop, or no-shows. Our total liability for claims relating to the Service is limited to the amounts you paid us for Kutwise software in the three months before the claim (or $0 if you were on a complimentary pilot).

You may stop using Kutwise at any time. We may suspend or end access for breach, non-payment (when billing is live), or risk to the platform. Provisions that should survive (including IP, disclaimers, and liability limits) survive termination.

We may update these Terms. Continued use after posting means you accept the updated Terms for future use. Material feature changes (for example turning on SMS or card deposits) will be reflected here and in the Privacy Policy.

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules, unless a mandatory consumer protection law in your place of residence says otherwise.

Melanated in Tech — Sebring, Florida

https://melanatedintech.com

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